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Unlinking the agents from the server

To remove the link between agent and server, for example if the ID has changed during a hardware replacement, proceed as follows:

  1. Stop the service of the corresponding agent (VDog CompareAgent or VDog UploadAgent).
  2. Delete the VD$A\Configuration\Local\AccessTokens.txt file in the agent archive.
  3. Delete the file corresponding to the agent in the server archive in the directory. \VD$A\Configuration\Local\NamedTokens\Agents\. The name of the file contains the address of the agent and, if applicable, the gateway. The server can remain in operation and does not need to be shut down.

As soon as the agent service is restarted, the agent is executed again in initialization mode and automatically coupled with the server as soon as a connection with the agent is established.