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Unpair agents from the server

Use this procedure to remove the connection between an agent and the server, for example if the ID changed during a hardware replacement.

Unpair the agent on the Octoplant agent PC

  1. Stop the agent services, VDog CompareAgent and VDog UploadAgent.
  2. Delete the AccessTokens.txt file from the vdAgentArchive\VD$A\Configuration\Local\ directory.

Unpair the agent on the Octoplant server PC

  1. Delete the file that corresponds to the agent in the vdServerArchive\VD$A\Configuration\Local\NamedTokens\Agents\ directory. The name of the file contains the address of the agent and, if applicable, the gateway. The server can remain in operation and does not need to be shut down.

As soon as the agent services are restarted, the agent runs in initialization mode again and automatically pairs with the Octoplant server when a connection is established.

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