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Unpair the agents from the server

To remove the connection between agent and server, for example if the ID has changed during a hardware replacement, follow these steps:

On your Octoplant agent PC:

  1. Stop the agent services (VDog CompareAgent and VDog UploadAgent).
  2. Delete the file AccessTokens.txt under vdAgentArchive\VD$A\Configuration\Local\.

On your Octoplant server PC:

  1. Delete the file corresponding to the agent in the vdServerArchive\VD$A\Configuration\Local\NamedTokens\Agents\ directory. The name of the file contains the address of the agent and, if applicable, the gateway. The server can remain in operation and does not need to be shut down.

As soon as the agent services are restarted, the agent is executed again in initialization mode and will automatically pair with the Octoplant server upon establishing a connection.

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