FAQ list¶

FAQs for server installation¶

1. The installation of the octoplant server fails. What could be the reason for this?
2. The time in the system has been changed to daylight saving time and now all files are displayed as changed (with pencil symbol).

3. What do I have to do to restart the octoplant system after a server failure?

4. How do I fix NET::ERR_CERT_AUTHORITY_INVALID errors?

Installing clients¶

1. Why are some characters not displayed correctly?
2. Is the data transmitted between octoplant client and server encrypted?
3. How can the storage location for the client archive be changed?
4. What settings do I need to make if the client archive must be located on a network share?

5. Why does the attempt to establish a connection to the server fail with the following error message:

   "The authenticity of host xxx cannot be established. The fingerprint of the certificate is "00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00:00". Please contact the system administrator."?

6. Can the login in octoplant be automated? (UserClient, AdminClient)

7. Login to a client fails with the following error message:

   "Error calling a remote function [Function: CSC_OSAPI_SmartUpdate] [ID 30320]", but when testing the connection, all ports are displayed with a green check mark. What could be the reason for this?

8. Is it possible to use octoplant on a terminal server? And if so, how?

9. How do I fix NET::ERR_CERT_AUTHORITY_INVALID errors?

Data backup and data recovery¶

1. How can I manually delete the content of the temporary server archive? ( {Drive}:\vdServerArchive\VD_TMP_VD )

Working with the AdminClient¶

1. Some time ago I requested and received a license file (License.json). The file was saved properly, but remained unused for some time. When trying to re-license octoplant using the file in question, an error message is now displayed stating that the selected license has expired. How is this possible?
2. I have made settings to the INI files. Since then, octoplant no longer works. How should I proceed?
3. Can the configuration of the client computer be changed by the octoplant server?
4. How can I activate tooltips?
5. Should I select the detection of changes by checking the file time or by checking the checksum in the Component type editor module? How does this affect system performance? Do I have to consider the file size?
6. What happens if I delete a user who has checked in versions? Does octoplant prevent me from deleting the user? Are the versions that this user has checked in also deleted?
7. Why does the sending of emails by the octoplant server fail?

Active Directory connection¶

1. The SSL-encrypted connection to the Active Directory server fails with an error message. How can I fix the problem?
2. How can I import a certificate on the octoplant server or check its availability?
3. Why is it that only groups (without users) or nothing at all being read from Active Directory?

Jobs¶

1. Can I start a job outside of octoplant?
2. Can I set up the octoplant server to back up one device at a time? (never multiple devices at the same time)
3. Where can I find the 32-digit job ID? (and how can I copy it to the clipboard)
4. Why does a job fail with an error even though an agent is installed and the upload job is configured correctly?
5. Why do I get a license message when creating, changing, copying or running Jobs?
6. Why do the jobs run so slowly?
7. Why did my job disappear in the AdminClient when I renamed the component directory?

Working with the UserClient¶

1. When trying to print from the UserClient, I get the following error message. What can I do here?

   No installed printer was found in the system

2. Check-in results in an error message according to the following scheme. How can I fix this problem?

   [Name: GetDiskFreeSpaceEx] [Info:] [NOTE:Access denied]

3. Can the duration of the versioning process be shortened? If so, how?

4. In our company, the projects from the server archive are listed on a web platform. Is it possible to edit these projects directly on this platform?
5. How can the maximum number of differences that are displayed be changed?
6. How can an administrator set the lock status on the server side so that the status for In process or Lock for other users is set to Preselected and/or Locked when checking out?
7. How can a user set the lock status so that the options In process and Lock for other users are preselected on check-out?
8. How can I filter the change history so that only the versions are displayed in which a specific element of the component was edited?
9. How can I calculate the packed size or the size of the components retrospectively?

Working with the ReportClient¶

1. The ReportClient freezes and slows down my PC. What could be the reason / How do I limit the amount of data to be read into the ReportClient?

Gateway¶

1. The Gateway cannot be started. What could be the reason?
2. Why does the connection to devices that are reached via the H1 protocol not work (any more) even though the INAT H1 driver is installed?

FAQs on device-independent upload types¶

Components in the _Universal folder¶

1. Configuration of the ASCII comparator: Although I have precisely specified the lines to be excluded through their line numbers, they are still displayed during the comparison. What could be the reason for this?
2. During the check-in of a component of type Documentation, it is noted that there are unversioned changes in the working directory and that unversioned changes are not copied to the server. Which changes are meant here and how should I deal with this note?

Microsoft Word / Microsoft Excel¶

1. Comparison of a Word-type component containing password-protected files fails. How can I solve the problem?
2. Comparison of a component of type Excel that contains password-protected files fails. How to solve the problem?

Upload type FTP¶

1. An error occurs when creating a backup using a backup job with the upload class FTP. What do I have to do to eliminate the error?

Upload type UNC¶

1. UNC job: how do I eliminate the following error message:

   Error connecting to target system [ID384]?

FAQs on device support¶

B&R Automation Studio¶

1. A B&R Automation Studio project cannot be opened from octoplant in the B&R Automation Studio Editor. What is the reason for this and how can I fix the problem?
2. The B&R Editor does not open in the desired language when double-clicking on a project or when it is opened from octoplant. How can I change the language?

Emerson PAC Machine Edition¶

1. Why does the Emerson PAC Machine Edition Job fail?

FANUC Robot¶

1. Is there a component type for FANUC robots?
2. Why do problems occur when backing up the program directory of FANUC robots?

RSLogix 5¶

1. Why does the upload of a password-protected RSLogix 5 project hang?

RSLogix 500¶

1. Why does the upload of a password-protected RSLogix 500 project hang?

Siemens SIMATIC STEP 5¶

1. Why does the versioning of an S5 for Windows project fail with error message #30401 or #31102?

Siemens SIMATIC STEP 7¶

1. The restoration of an S7 project with F-Blocks fails with an error message. What to do?
2. When accessing the S7 Controller through the IBH-Link, an error is output. How can they be rectified?
3. Why can no new version be created although the SIMATIC S7 program has already been compiled several times?
4. Why does the creation of archives in the SIMATIC Manager fail?

Siemens SIMATIC WinCC¶

1. Why does the comparison of my WinCC projects fail, although a suitable SQL instance is installed?
2. The WinCC comparison when creating a backup through an Upload or Compare agent ends with errors. What changes do I have to make so that the comparison is performed without errors?

Siemens SIMATIC WinCC flexible¶

1. Why does the comparison of my WinCC flexible projects fail even though a suitable SQL instance is installed?
2. Versioning under a restricted Windows user account fails. What do I have to do so that the comparison can be carried out without errors?

Siemens SINAMICS inverter¶

1. Why does the Sinamics upload job still end with the following message, although the editor is correctly installed?

   Abort due to timeout

Siemens SINUMERIK 840D Operate¶

1. How can a SINUMERIK 840D Operate be saved if the HMI is not running on the SINUMERIK (NCU) but on a PCU (HMI computer) and the connection fails?

Siemens TIA Portal¶

1. Why am I getting the following failure error from TIA Portal v17 (and newer) after an attempted comparison?

   Specify a valid license

FAQs on add-ons¶

Image Service¶

1. Various FAQs on working with the Image Service can be found in the corresponding tutorial in the section Image Service FAQ.

Upload and Compare agents¶

1. When executing the Agent or testing the connection to the Agent, the following error message is displayed:

   Error when calling a remote function (function: CSC_FUNC_ID_COMMON_AuthenticateToken) What does it indicate?

2. How do I create an administrator account for the VDog MasterService?